FOR AFFILIATE CONCIERGE AGENT USE ONLY
 
 

CONCIERGE CORNER
RESOURCE PAGE
HOW CAN WE HELP YOU TODAY?

FOR AFFILIATE CONCIERGE AGENT USE ONLY

 

Need immediate Sales Assistance?
Call Center 714-490-6100 Daily 6am - 7pm for sales-related needs only.
After Hours:
Email support@areshotelsandtickets.com
All Other Assistance: for all non-emergency and other questions email e-concierge@discountticketsandtours.com
Note >> The purchaser also has contact information in their order email with instructions on obtaining further help.

QUICK LINKS:
ENROLL A CO-WORKER HERE
ENROLL IN DIRECT DEPOSIT HERE

 

  • YOU ARE INVITED TO JOIN THE UNIVERSAL STUDIOS PARNTER COMMUNITY. UPC Membership includes deeply discounted tickets for you and your friends or family!
    Details Here On How To Join!

    FREE ATTRACTION ADMISSIONS:
    Keep an eye on our email to snag a reservation at various attraction hospitality familiarization days. These are held annually by some of our park partners. More attractions are providing this…don’t miss out.

    Details Here To Join Here

  • ATTRACTIONS BY REGION ON YOUR URL
    PARK HOURS & FAQs
    UNIVERSAL STUDIOS: Studio Tour, Express Pass, VIP Experience Tours
    UNIVERSAL STUDIOS HOLLYWOOD PLUS PASS: FAQs
    WARNER BROS STUDIO TOUR: Tour Info.

    *Your affiliate URL link has more attraction info: photos, addresses, & maps.

  • WHAT FORM OF PAYMENT CAN I EXPECT?
    Enroll in Direct Deposit Here
    >> This link is encrypted, safe, and secure.
    >> Contact Patrick Cleaver if you have any questions at patrick@discountticketsandtours.com or call (714) 454-3372.

    WHAT IS THE COMMISSION STRUCTURE?
    Concierge in our Commission Program earn approximately 20% of our net profit per approved sale. Commissions are paid by Discount Tickets & Tours and sent by the end of each month for the prior month’s commissions.

    Note: Rewards Program
    Affiliates in our Reward Points Program will earn the same 20% of our profit in reward points to redeem toward a variety of gift cards. Redemption instructions will be emailed as needed.

    WHAT IS MY COMMISSION POTENTIAL?
    Your commission amount will depend on the tourism seasonal conditions and the consistency in which you recommend our service through your affiliate website/link to others via face-to-face interactions, QR Code displays, handing out our flyers, emails, texts...etc.  If you are allowed, we have seen a great response (increased sales) when displaying our QR code sign flyers. Consistency will increase your sales. Contact us for more information and ideas. (patrick@discountticketsandtours.com).

  • WHAT DID YOU MISS?
    Check out past announcements, alerts, news, and attraction highlights!
    2024 & 2025

  • WHAT IS IT?
    A Referral web page is an attractive web landing page with attractions logos that acts as a dashboard to find everything needed for you and your client/guests to purchase tickets. You may refer this webpage out to your guests or use it to help others make their purchases.

    WHAT’S ON IT?
    >>     You and perhaps your concierge team member’s URL links are embedded into a button, your name or professional photo on this web page.
    >> Easy Access LInks to The Concierge Corner Support Link & your “Print Handout” on it.

    SAMPLE REFERRAL WEBPAGE
    >> Click Here

    NEED A REFERRAL WEB PAGE?
    >> REQUEST ONE TODAY:
    Email your request to e-concierge@discountticketsandtours.com

  • CLICK HERE FOR ALL TUTORIALS
    Although your booking site is intuitive and easy to navigate, there is essential information that will make your early experience smoother if you take a few minutes to review our short tutorials.

    DISNEYLAND TICKET PURCHASE & RESERVATION GUIDE
    >> Review Visual Aid Here

    ORDER LOOKUP PORTAL:
    1) How to Set Up (Create Your Password)
    2) How to Look Up and Reprint Tickets

    INTERNATIONAL CREDIT CARDS
    >> For credit card entries, enter the prompt data in the order laid out so the correct fields appear. Fields will change with the country entered. **The default country in the billing section is "United States".
    >> If using an international card, remember to change the country field to avoid card decline.
    >> If you need to correct the country field, you must restart at the beginning of the billing section by clicking "My Cart" (top left corner) in order make the correct country fields to appear.
    >>Persistent "DECLINE" issues may require trying another card or contacting our Support Call Center at (714) 490-6100 for assistance: Daily from 6 am to 7 pm, and after hours at support@areshotelsandtickets.com.

    SECURITY ALERTS ~ FRAUD PROTECTION ~ AVOID DECLINES
    Occasionally, a purchaser's credit card may be flagged if our security protocol detects a need, it is for their and our credit card safety.
    (Please call our Support Call Center if you are unable to complete a legitimate purchase). See contact numbers at the top of this page.

    >> TO AVOID DECLINES:
    It is VITAL you enter only information associated with the credit card being used: Name, billing addresses, emails, and phone numbers.

    Identity Confirmation Methods:
    >> TEXT REPLY:
    The guest may be asked to reply to a text message from “Advanced Reservations Support” to confirm their identity.

    >> MICRO DEPOSITS:
    The purchaser may receive an email from "Advanced Reservations Support", requesting they retrieve two "Micro Deposits" placed on their credit card. Sometimes, the purchaser will need to go online or call their credit card, retrieve the deposit amounts, enter them into the email we sent, and click "verify".

    >> Their purchase will be completed and tickets sent shortly after submission is verified.

  • NEED TO UPDATE YOUR AFFILIATE INFORMATION?
    Please email us changes to e-concierge@discountticketsandtours.com

    >> New Organization Info
    >> New mailing address change
    >> New mobil phone number

    …Etc…